Welcome to the FAQ (Frequently Asked Questions)
for digitellinc.com. Please review our comprehensive list of questions
and the solutions to solve many common problems. If you need further
assistance, please contact our staff by sending an email from the
Customer Support page or calling us at 877.796.1325 between 9-5, M-F
(Eastern). Questions regarding content can be directed to Digitell,
Inc at 877.796.1325 or firstname.lastname@example.org.
Q: I can't remember my Username or
Password to login.
A: Click either Forgot Username or Forgot Password.
Enter the email address associated with your ABCA account,
and an automated email will be sent to you with instructions for how to reset your login information.
Check Spam/Junk folder if you don't see the email in your inbox. If the email on your account is no
longer valid, please contact the ABCA national office at (336) 821-3140 to have it manually reset.
Downloading PDF or MP3 Files
Q: I am trying to download a PDF or MP3
file associated with a session, and the file will not start to
A: File downloads that do not start or
prompt you to save the file to your computer indicate a connection
failure or the content is being blocked by your local network. Some
hospitals and other facilities block certain file types from being
downloaded. To resolve this problem, please submit a support request
by clicking on the support link located on digitellinc.com and
indicating the file you are attempting to download. Once the
digitellinc.com support staff has determined that the user's network
is blocking the content, further action may be needed by contacting
your network administrator.