Frequently Asked Questions

Welcome to the FAQ (Frequently Asked Questions) for Please review our comprehensive list of questions and the solutions to solve many common problems. If you need further assistance, please contact our staff by sending an email from the Customer Support page or calling us at 716.338.0332 between 9-5, M-F (Eastern). Questions regarding content can be directed to Digitell, Inc at 716.338.0332 or


Q: I can't remember my Username or Password to login.
A: Click either Forgot Username or Forgot Password. Enter the email address associated with your ABCA account, and an automated email will be sent to you with instructions for how to reset your login information. Check Spam/Junk folder if you don't see the email in your inbox. If the email on your account is no longer valid, please contact the ABCA national office at (336) 821-3140 to have it manually reset.

Downloading PDF or MP3 Files

Q: I am trying to download a PDF or MP3 file associated with a session, and the file will not start to download.
A: File downloads that do not start or prompt you to save the file to your computer indicate a connection failure or the content is being blocked by your local network. Some hospitals and other facilities block certain file types from being downloaded. To resolve this problem, please submit a support request by clicking on the support link located on and indicating the file you are attempting to download. Once the support staff has determined that the user's network is blocking the content, further action may be needed by contacting your network administrator.